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Training
Key Benefits
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Establish a
Proactive Focus in your front office
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Provide
Stellar Patient Service with a well-informed, confident front office
team
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Be Contract Driven, not Explanation of Benefit (EOB)
Driven
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Establish recourse to
Maximize
Collections
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Set expectations with patients that will
Maximize Reimbursement
Capabilities
We begin our focus on reimbursement by working with your front office.
We establish a reimbursement process that focuses on success from the onset. Our
focus is on establishing
appropriate reimbursement expectations with patients and how to effectively
manage the patient flow. By developing an understanding of how front office work is an integral
part of the reimbursement process we establish a proactive reimbursement
focus. Your clinic is no longer the victim of circumstance, but the master
of its own destiny. We also focus on how to prevent the common mistakes
that plaque inefficient clinics and limit reimbursement. We consider training to be an
on-going process that never ends - it is part of our commitment to continuous
improvement. We'll be there for you from the moment you decide to use our
services and will remain an extension of your clinic.
Scheduling
The point of initial patient contact is where both the patient's
experience with your clinic and the collection process begins. We work
with you to ensure that the scheduling function integrates with the
reimbursement process.Authorization/Verification
Understand the difference between policies and contracts and how to
communicate appropriate reimbursement expectations to the patient.
Learn to recognize policy and contractual limitations to prevent losses
before they occur. Prevent patient misunderstandings and bad debt by
recognizing early warning signs.
Point of Service Collections
Determine how to collect point of service payments more accurately, how to approach the patient, and
how to record the income. Learn how to use tools that make this process painless for
all involved. Learn how doing this successfully with the help of CPM
may improve your cash flow by as much as 20%.Patient Intake
The importance of obtaining correct information and the impact that it
has on complete and timely reimbursement. Know the details that are
important - and why they must be included to gain timely and complete
reimbursement.Charge Panel Optimization
Did you know that in some situations not billing for a single service
that WAS provided along with other services, you can nearly double your reimbursement? How to
avoid over-billing that may harm and damage your clinic's reputation with
networks and payors.Compliance and Controls
Daily reconciliations and self assessments that ensure you optimize your
reimbursement every time.
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